Privacy Policy

Last updated: December 2, 2024

This Privacy Policy describes how Ivy Brand LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ivybrandllc.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Overview

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Information Collection and Usage

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information we collect may include:

  • Contact details including your name, address, phone number, and email
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account information including your username, password, security questions
  • Customer support information including communications with us

Information Security

Our websites use the Secure Sockets Layer (SSL) to guard the information you deliver to us electronically. SSL encrypts your credit card number, name, and address so only we can decode your information. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your contact information, we do not guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.

Cookies and Usage Data

Like many websites, we use Cookies on our Site. We use Cookies to:

  • Power and improve our Site and Services
  • Remember your actions and preferences
  • Run analytics and better understand user interaction
  • Enable essential website functionalities

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders
  • Manage your account
  • Provide customer support
  • Send shipping and handling notifications (4-8 Business Days via FedEx)
  • Process returns and refunds
  • Improve our Services
  • Send marketing communications (with your consent)
  • Protect against fraudulent activities
  • Comply with legal obligations

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy practices or content of these third-party sites.

Children's Privacy

Our Service does not knowingly collect personally identifiable information from anyone under 13. If we become aware that we have collected Personal Data from anyone under 13 without verification of parental consent, we will remove that information from our servers.

Your Rights

Depending on where you live, you may have various rights regarding your personal information, including:

  • Right to Access
  • Right to Delete
  • Right to Correct
  • Right to Opt-out of marketing communications

Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, please contact us:

Ivy Brand LLC

  • Email: info@ivybrandllc.com
  • Address: 18310 Montgomery Village Ave, Gaithersburg, MD 20897
  • Phone: 971-213-4042