Return and Refund Policy

Last updated: December 1, 2024

This Return and Refund Policy describes the policies and procedures of Ivy Brand LLC (the "Site", "we", "us", or "our") regarding returns and refunds when you purchase our products from ivybrandllc.com (the "Site").

Please read this Return and Refund Policy carefully. By making a purchase from our Services, you agree to the terms described in this policy.

Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page and update the "Last updated" date at the top of this policy.

Our Guarantee

We're confident you will love our ruthlessly fresh extra virgin olive oil as much as we do. However, if you are unsatisfied with your purchase for any reason, we are here to help.

Return Process

If you are unsatisfied with your purchase, you have two options:

  1. Product Replacement
  2. Purchase Price Refund

To initiate a return or refund, please contact us through one of the following methods:

  • Phone: 971-213-4042
  • Email: info@ivybrandllc.com

Shipping Information

Standard Delivery Details

  • Processing Time: Most in-stock orders will ship within 2 business days
  • Delivery Time: 4-8 business days via FedEx
  • Delivery Window: 2-6 days after shipping, depending on your location

Return Shipping

Please contact our customer service team for specific instructions regarding return shipping procedures and any applicable shipping labels.

Product Quality and Satisfaction

We stand behind the quality of our products. If you receive a product that you believe is defective or not up to our quality standards, please contact us immediately.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: info@ivybrandllc.com
  • Phone: 971-213-4042
  • Address: 18310 Montgomery Village Ave, Gaithersburg, MD 20897

General Terms

  • All refunds will be processed using the original payment method when possible
  • Processing time for refunds may vary depending on your payment method and financial institution
  • We reserve the right to modify or refuse returns if they do not comply with our policies